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General FAQs
Where are you Located?
- We are located at 704 Beacon Lake Dr. in Raleigh, North Carolina. See our Directions and Map.
Do you deliver to ########?
- We deliver anywhere. Delivery within Raleigh, Wake
Forest, or Knightdale is $55. For delivery outside those areas, please
see our list of Standard Delivery Rates.
If your city is not on the list, we will calculate your delivery rate
by multiplying $3 / mile from our warehouse.
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Inflatables / Games FAQs
Will the 13' x 13' Bounce
Castle fit into the back of my SUV?
- Yes. Most of our inflatables will fit into the back
of a pick-up truck, SUV, or even a minivan with fold-down seats. Please
note that inflatables are heavy--if you are picking it up from our warehouse,
we can help you load it into your vehicle, but most people will need help
unloading it.
How do I set up a bounce castle?
- We can set up your bounce castle when we deliver
it, or you can set it up yourself--it isn't difficult. All you need to
do is spread the tarp (included), unroll the bounce castle / slide, and
plug the air pump into an ordinary wall plug. The 12'x12'
castle inflates in 5-10 minutes; larger inflatables take a little
longer. NOTE: Inflatables draw a lot of power. Be sure you don't overload
your circuit.
How large is the Dunk Tank? Can I pick it up from your
warehosue myself?
- Our dunk tank holds 500 gallons of water. You can
pick it up yourself if you have a truck or an SUV with a 2" ball
hitch.
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Banquet Hall FAQs
I'm having 300 guests at my wedding reception. Can
300 people fit into your Grand Ballroom?
- Yes, that room is 4,000 square feet and can comfortably
seat 300.
Do your Banquet Halls come with a kitchen?
- All three halls come with the use of a prep kitchen.
The Grand and Danielle ballrooms also include a changing room.
How can I book one of your halls and how far in advance
do I need to do it?
- We require a 50% down payment to book a hall, with
the remaining balance due 10 days before your event. We recommend that
you book as far in advance as possible, especially if your event is on
a Saturday.
We want to hold our daughter's quinceañera at
your hall, but we expect it to end very late into the night. How late
can we stay?
- We close our halls at 2am. However, per North Carolina
state law, we cannot allow alcohol to be served after 1am.
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Tent FAQs
I'm having a wedding reception with 100 guests. What
size tent do I need?
- You can use our tent
capacity chart to get a rough estimate, but for firmer numbers, call
our event planners at (919) 255-3335.
What is the difference between a frame tent and a pole
tent?
- Our small tents are only available in frame style,
but our larger tents are available in both frame and pole styles. Pole
tents are easier to erect and can stay up for 1-3 days. They are popular
for wedding receptions because people like their sweeping, elegant curves.
Frame tents take more time to erect, but can stay up for weeks or even
months.
Can I pick up a a 10x10 tent from your warehouse and
put it up myself?
- Yes. Our 10x10 tent comes in three bags, each about
the size of a golf bag, and can be put up in about an hour. We also rent
blue pop-up tents of the same size that can go up in about five minutes.
However, any tent larger than 10x10 will not fit into most non-commercial
vehicles, and is too large for one person to set up by themselves.
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